Hassle free returns, no questions asked returns within 15 days. Please contact us if you are disappointed with the items we promise to put a smile back. Please include the item name and number and any other transaction details with your return package. This helps expedite the return process. Return shipping is paid by the buyer, unless its our fault. Original shipping is refunded only if its our fault. We have a thorough inspection process, but at times an item may slip inspection. If you have received a damaged item, please be rest assured that your payment is secured with us. Please email us if you have any questions. We will replace or refund the item at our earliest. Genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty.